Aquatics FAQ

Aquatics Frequently Asked Questions

What are the Covid-19 protocols pertaining to the pool?

There is no evidence that COVID-19 can spread to people through recreational water. However, it is important to limit close contact with people outside of your home when visiting public pools, hot tubs, and water playgrounds, as well as natural bodies of water—like beaches and lakes—to slow the spread of COVID-19. Please note the following protocols:
* Staff and patrons are encouraged to reschedule if they are experiencing symptoms of illness.
* Masks are mandatory in all areas surrounding the pool.
* Pool capacity has been lowered to maintain social distancing in the water.
* Social distancing is required in the lobby at all times.
* In the event you would prefer your private lesson instructor/child to wear a mask during lessons, we can accommodate this. Please take note this may impact the quality of lessons.

For more information, please visit edcjcc.org/covid19/.

How large is the pool?

There are two 20-yard lanes and one 15-yard lane.

What is the temperature of the pool?

The pool is usually kept between 84-86° F.

Do I need a membership to swim laps during lap swim?

Membership is not required to use the pool. Non-member adults interested in swimming laps may purchase a $20 day pass and use the pool during scheduled lap swim times. For more information, please email Tena Howell at tenah@edcjcc.org.

Are locker rooms available?

Locker rooms are available for use.

How long are lessons?

Private and group lessons are 30 minutes long. Please make sure to arrive with time to prepare for class. We recommend arriving in your suit to save time.

What equipment/gear does my child/do I need for classes?

Patrons should always wear a lined bathing suit. Goggles and swim caps are encouraged if necessary. Most equipment for class will be provided.

Can I get in the water with my child or stay on the deck during class?

You may stay on the deck for lessons provided you wear a mask and pool-appropriate footwear. Parents are not allowed in the pool for private swim lessons at any time.

I’m running late. Will I still be able to have a lesson?

Please inform your instructor as soon as possible if you’re running late. If your arrival time is after your designated time slot, a lesson can no longer occur. Most instructors are very flexible and may be able to reschedule for a different time. You will still be charged for that lesson.

My family is going on vacation. Can I take a break in lessons?

Please inform your instructor as soon as possible if you’re unavailable for your lesson(s). Most instructors are very flexible and are happy to move your appointment time to a later date. Cancellations within 24 hours of the scheduled lesson will incur a charge.

What skill level(s) does the EDCJCC provide lessons for?

We provide lessons to ALL skill levels. We also provide water acclimation for new swimmers and swimmers with anxiety/fear. Class options include parent and child classes; learn-to-swim classes for children ages 3-12; and private and semi-private lessons for ages 4+.

How many times a week can I/my child(ren) have lessons?

Lessons can happen as many times as your instructor is available for class. Please note that space is very limited at this time.

Will I have the same instructor every class?

You/your child(ren) will have the same instructor every time if you prefer. In the event that your instructor isn’t available for a session, a sub can be requested.

I have 2 children. Can they take classes together?

Yes! Semi-private classes are for 2 students of similar skill and age who would like to share the 30-minute session (1 instructor). As of now, we can only accommodate 2 students.

Do both children get charged in a semi-private lesson if one does not show up?

Yes, both children will be charged in this case unless the lesson is canceled by both parties 24 hours in advance. The primary parent is responsible for relaying information to the instructor.

Do I need to remit payment prior to classes starting?

Payment should be remitted prior to starting class. We accept payment online through a link provided after registration or cash payment. A receipt can be rendered by request. We do not auto bill – you must manually buy your packages.

Group Swim Lessons Q&A

When are Group Swim Lessons and when is registration? How do I sign up?

The Group Swim Lesson program at the EDCJCC runs on Saturdays and Sundays from 9:00 AM – 3:00 PM. There are 6 sessions in the year, and each session runs for 6 weeks (sometimes with planned breaks in the schedule). Session and registration dates are posted on the Group Swim lesson tab at least 4 weeks prior to registration. Classes sell out very quickly, so please make sure to sign up as soon as you can.

How does Priority Registration work?

Beginning one week prior to open registration, members are given access to priority registration for 24 hours. Six days prior to open registration, students currently enrolled in the active session have 24 hours to register for the next session. If you miss your priority registration period, you must sign up during the open registration. Anyone who registers within the wrong time frame will be refunded and have their registration withdrawn.

I’m trying to register and having difficulty. How do I get help? I don’t want to miss registration!

Please send an email to Brittany Jeffries at aquatics@edcjcc.org with the following information:
* Name of the child
* Name of ALL parents/caregivers/guardians
* Member status
* Class AND day you are trying to sign up for
* Brief description of the issue

How many people are in each class?

Our Parent and Child classes allot up to 20 children. Our Learn-to-Swim classes allot up to 10 children.

I can’t make it to class every weekend. Can I switch days?

We do not allow registrants to switch days or attend any classes they are not registered for. To ensure the high quality of class, we enforce a student-to-teacher ratio to prevent classes from being too large.

At the end of each session, a complimentary makeup class is offered. We encourage all students to attend, whether or not you missed a class. This is the only makeup we provide due to the high volume of students.

I’m having problems with Mindbody and I can’t log in. What do I do?

Please contact Brittany Jeffries at aquatics@edcjcc.org with the following information:
* Your child’s name
* Your name and email
* Brief description or screenshot of error message 

Why can’t I see my child’s visit history on Mindbody?

Although linked to you as the parent/caregiver/guardian, each profile is considered unique and needs a separate login. You must set up your child’s profile with a separate email and password to access their class history. If you need help, please contact Brittany Jeffries at aquatics@edcjcc.org.

How do I stay informed about Group Swim Lessons?

Please click here to join our email list.

Be sure to add both info@edcjcc.org and aquatics@edcjcc.org to your safe sender’s list. The Group Swim Lesson info board is located inside the pool to the left of the lifeguard office. Parents are encouraged to take a photo of the information provided. If you are not receiving alerts or confirmations from Mindbody, please contact Brittany Jeffries at aquatics@edcjcc.org.

How do I know which class to choose?

Descriptions of each class are listed on the Group Swim Lesson tab of the webpage. If you have further questions, please contact Brittany Jeffries at aquatics@edcjcc.org with the following information:
* Age
* Have they taken classes at the JCC before? If so, what was their last level?
* Have they ever taken classes anywhere else?
* Is there significant fear or anxiety?

What is the refund policy for Group Classes?

All refunds must be requested 2 weeks prior to the start of classes*. Contact with the Aquatics office by the start of class is required. Slots are very limited and there is a waitlist for classes. We would like to ensure there is a space for as many as possible. Please make sure to consider this before enrolling in classes.

*Accommodations may be afforded in some situations, but there will be absolutely no refunds subsequent to the Friday after the first week of classes.